GETTING STARTED
How does the TALE Fundraising program work?
Your organization selects and approves products from our catalog. We create a custom online store, handle production and shipping, and your organization earns a fixed commission for each item sold.
What is the $100 setup fee for?
This one-time fee covers artwork manipulation, product design, and the setup of your custom online storefront and marketing materials.
How long does it take to launch our store once we sign up?
Once your product selections are finalized and approved, most stores are ready to launch within 7–10 business days. This includes design, setup, and testing.
Do we have to manage inventory or orders?
Nope! We handle everything, inventory, production, shipping, and customer service. All you do is promote the store to your members.
Can our organization’s page be password protected?
We absolutely can password protect your organization’s product page. Just be sure to ask us about this feature during setup!
FUNDRAISING & COMMISSIONS
How are commissions calculated?
Each product earns your organization a fixed commission, typically between $1 and $5 per item, based on the product type. The exact amount for each item is outlined in our product catalog.
How and when do we receive commission payments?
Commissions are issued on a quarterly basis within 30 days after the end of each quarter. They will be provided via paper or electronic check.
Can we offer products without fundraising or earning a commission?
Absolutely. If your organization wants to sell custom products without raising funds, we can remove the commission from the pricing. This means the product prices will be reduced by the standard commission amount, resulting in a lower cost per item for your group or customers.
This is a great option for uniform items, staff appreciation gifts, giveaways, or member-only gear. Reach out to us and we’ll tailor the pricing accordingly.
Is there a minimum number of sales we need to make?
Nope! There’s no minimum sales requirement. Whether you sell five items or five hundred, your organization earns a commission on every sale.
Can we track our sales?
We’ll send you updates with your quarterly payouts regarding sales performance, including how many items have been sold and which ones are most popular. You’re never left guessing.
PRODUCT CUSTOMIZATION & SALES
Can organization members customize their orders?
Yes! Many items offer optional personalization like name, initials, or short message for a personal touch at no extra charge.
How do customers customize their items during checkout?
If an item allows personalization, a text box will appear on the product page for customers to enter names, badge numbers, initials, or short messages. Some items may have character limits or formatting guidelines, which are noted on the page.
What if we want to change the products later?
You can update your product selection with us at any time. Just reach out and we’ll work with you to adjust your offerings.
We want to offer an item not in your catalog?
We will be more than happy to work with you to identify, source, and offer items that are laser engravable, even if they are not in our catalog.
Do you offer t-shirts, jackets, etc?
Unfortunately no, we only offer products that can be laser engraved at this time.
ORDERS, SHIPPING & CUSTOMER SUPPORT
What happens if someone has a problem with their order?
TALE Fundraising handles all customer service directly. If there’s ever an issue, customers can contact us and we’ll take care of it.
Can our members pick up their orders locally instead of paying for shipping?
At this time, all orders are shipped directly to customers to ensure accuracy and efficiency. We do not offer local pickup unless specifically arranged for bulk orders or events.
What is your return or refund policy?
Because many of our items are personalized, returns are not accepted unless there’s an issue with the product (e.g., incorrect item, wrong engraving, or damage during shipping). In those cases, we’ll work quickly to resolve the issue or offer a store credit.
PROMOTIONS, ACCESS & USE CASES
Do you provide promotional materials or templates?
Yes! We provide both digital and physical marketing materials to help you promote your store. This includes printable flyers, social media graphics, QR codes, and more.
We want to offer these items to the public, can we do that?
Opening your fundraising items to the public is possible. We can work with you to create a public and private store to meet your needs. Members of the public can purchase your branded items without personalization. Learn more HERE.
Can we offer these items for sale ourselves?
Yes! Products are available in wholesale quantities and pricing if you’d like to stock up for events or direct resale. Individual personalization may still be available. Reach out to us for more information.
Can we get a receipt or documentation for tax purposes?
Yes. Each organization will receive a detailed sales and commission report, and customers receive individual receipts for their orders. If your organization is tax-exempt, please contact us to provide the appropriate documentation.
Is customer data secure?
Yes! We take privacy seriously. Customer information is handled securely and never sold or shared with third parties. You can shop with confidence.
Can you offer in-person engraving for our upcoming event?
If you are interested in offering in-person laser engraving at an upcoming event, reach out to us with the details and we will coordinate our availability with you.